COVID-19 

COVID-19 

This page aims to answer any questions our clients as well as the general public may have regarding our response and management of the COVID-19 pandemic. 
 
Since the beginning of the pandemic, Tranquillity have been doing everything we can to ensure our clients and staff remain as safe as possible. We have achieved this by following all guidance and advice from the UK Government, Public Health England and the UKHCA (United Kingdom Health Care Association). We have developed our protocols and procedures in order to better care for those who use our service and for the carers who work for us. 
 
Our clients have been reviewed and have individual contingency plans in place should they suspect they have contracted coronavirus. We have updated our risk assessments for everything related to COVID-19, infection control policies and procedures as well as implemeting action plans for steps we will take should there be another pandemic in the future. 
 
As well as most of the country, all of the people who require the use of our services as well as all of our staff have now been vaccinated. 
 
In order to protect our clients and staff throughout the pandemic, we have supplied provisions of personal protective equipment to all our clients. This includes a stock of face masks, face shields, aprons and gloves. Our staff have followed strict social distancing and PPE guidelines throughout the pandemic. 
 
Our entire team of staff have completed weekly PCR testing since the start of the pandemic. We have lateral flow testing available to staff who may have symptoms or are isolating at home. We are also taking part in the NHS Test and Trace system. 
 
Due to the nature of our work and the careful diligence of our care team, we are proud to announce we have had zero cases of clients contracting COVID-19 whilst in our care. This is due to the overwhelming support and understanding shown by our clients as well as the fact they are also much safer in their own home. 
 
Despite some restrictions easing, there are still great risks that we must not ignore, especially with variants of the virus becoming more prevalent. We all know anyone can get coronavirus but it’s still people who are elderly or have pre-existing medical conditions who are most at risk. 
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